When I got my current Furla wallet, I was first told that the hardware warranty would be six months, which I thought was because I bought it on sale or something. Which is pretty ludicrous for any brand worth their salt, they shouldn't be discriminating like that.
Eight months and change later, the snap button finally stopped working. So I tried my luck at a store. As it turned out, the hardware warranty was really ONE YEAR and all you need to do was to tell them what's wrong, bring the item in question and your proof of purchase/receipt for them to proceed. So I don't know what to do if you bought someone else's item second hand item and the receipt wasn't included, but...
Anyhow, was told that they could fix my wallet. They gave me 2 options: either wait several months for the original name brand spare part to come from Italy plus a few days to fix, or a few business days with just what's available locally to replace. I told them to do both, since my wallet was still under warranty and it's complimentary either way (and at least I would have extra). I had to surrender the wallet there and then and cos I didn't have an extra wallet on my person, I got a tiny paper bag for my money and stuff, which was hilarious.
Because of the holidays and what not, it took about a week before I got the pick up call. I don't know if they'll remember to call me when the original spare part arrives, but yeah, at least I don't have to throw my wallet out or whatever.
So there's some merit to buying branded. Sometimes.
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