Angry Letter to Cineleisure Damansara [Disclaimer - Profanity abound; you've been warned]

To the management of Cineleisure Damansara in Mutiara Damansara,

First of all, I would commend you on the decor - seats and the upstairs lobby; really lovely. Unfortunately the compliments end here, because this is where I'd like to get the venom out of my system.

First of all, what's the FUCKING point of having that many ticket counters that you have if only one or two of those counters are going to be manned at any time of the day? For show is it?

For example, the weekend that Transformers opened last year (end of June 2007). I was there only to watch Fantastic Four: Rise of the Silver Surfer. I had expected to be able to run up to the counter, buy my ticket and be off and away to watch my movie. So I was there 45 minutes before it started. Reasonable amount of time, right? WRONG!!!

UNFORTU-FUCKING-NATELY there was only two or three counters open at nearly 10.45 a.m. and I'm pretty sure that everyone was there to watch Transformers. Couldn't you people at least open ANOTHER counter for people who are not there to watch TRANSFORMERS?! BUT NOOOOO.... I ended up in line for 45 minutes; by the time it got to my turn and having the guy selling me the ticket at 11.20 a.m. tell me blank-faced that "the movie's already started" is the straw that broke the camel's back. What's left of my decency held me back from screaming at the guy from annoyance and rage. I already didn't give a shit about Transformers then, and I'm not likely to do so now.

Last Wednesday night (26 December 2007), I was there to watch National Treasure: The Book of Secrets and found myself in need of some popcorn. So I went to the concession stand upstairs and service was SLOW. Can't the guys manning the concession stand upstairs work just a little faster? It was bad enough standing behind the interracial couple who can't seem to make up their minds on what they wanted to drink, I can't even jump to the next line cos that one's just as slow too. Blardy hell. What's the point of having half a dozen concessions stands in the place when only a third of them are open?! MCH - and you wonder why people bring in their own snacks and drinks.

TONIGHT (2 January 2008), I wanted to watch Alvin and the Chipmunks, ONLY because you had the timing that I wanted. I get why there's only one screening room for that point in time. The fact is that I was buying tickets for two people and I was looking at the absolutely LAST two available seats in the house (or so I've been told). And I got your guy telling ME to step aside so that he could attend to the people behind me. FUCK YOU - I needed to make that consult okay? I was already done with the call by the time he made that request. It's not my fault the counter service sucks and the people can't seem to make up their minds.

And when I wanted to fill out the feedback form, the pen had no more ink. WHAT THE FUCK MAN - HOW CAN A PERSON EXPECT TO WRITE AN ANGRY FEEDBACK FORM WHEN THERE'S NO FUCKING INK IN THE PEN? Did you think that anyone's gonna steal the damn thing? Sheesh.

Now I remember why I don't go to Cineleisure more often - you people piss me off.

To conclude this angry letter, I'LL NEVER GO BACK THERE ON MY OWN FREE WILL EVER AGAIN. FUCK YOU!!!